I. Pricing Transparency & Estimates
Understanding the financial commitment is the first step in a successful move. We provide clarity on hourly models and binding agreements.
1. What is your pricing structure and what factors influence the final cost?
Get Movers Toronto ON calculates costs based on a transparent hourly rate structure, typically ranging from $130 to $150 per hour for a 2-mover crew plus truck. We ensure that factors such as move distance, volume of items, and seasonal demand (May–August) are clearly explained, with off-peak rates dropping to $100/hr to maximize your savings.
2. Can you provide a detailed, written binding estimate?
Get Movers Toronto ON provides binding not-to-exceed written estimates that strictly cap your final invoice to prevent unexpected price hikes on moving day. We itemize every potential cost in our quote, ensuring that the price we agree upon for your residential or business move is the maximum price you will pay, barring any significant changes in inventory.
3. Are there hidden fees for stairs, fuel, or heavy items?
Get Movers Toronto ON discloses all potential surcharges upfront, including standard truck/travel fees ($100–$300) and specific costs for heavy items like pianos or large safes. We believe in absolute transparency, so you will never encounter hidden fees for stairs, long carries, or fuel surcharges that haven't been discussed and documented in your initial agreement.
4. What are your payment terms and deposit requirements?
Get Movers Toronto ON secures your booking with a clear deposit policy and outlines acceptable payment methods (credit, debit, e-transfer) well before your move date. We require the final balance to be settled upon the successful delivery of your items, ensuring you are satisfied with the completed service before the transaction is finalized.
II. Comprehensive Insurance & Liability
Your peace of mind is paramount. We carry extensive coverage to protect your belongings, our crew, and your property.
5. What specific insurance types do you carry?
Get Movers Toronto ON carries comprehensive commercial general liability and cargo insurance to protect your belongings against unforeseen transit incidents. We provide proof of this insurance upon request, demonstrating our compliance with Ontario regulations and our financial capability to cover significant claims should the need arise during your move.
6. How does your valuation coverage work for damaged items?
Get Movers Toronto ON offers standard released value protection at $0.60 per pound per item, while also providing options for upgraded Full Value Protection for high-value goods. We act quickly to resolve any claims through our "Guaranteed Protection" policy, ensuring that any damage—however rare—is addressed with professional accountability and fair compensation.
7. Is your crew covered by WSIB?
Get Movers Toronto ON strictly employs crews covered by the Workplace Safety and Insurance Board (WSIB), protecting you from liability in the event of a worker injury on your property. We can provide a current WSIB clearance certificate, verifying that our company is in good standing and that our team is fully insured while working in your home.
8. What is your policy for property damage prevention?
Get Movers Toronto ON utilizes specialized property protection tools, including floor runners, banister padding, and custom door jamb protectors, to ensure your home remains pristine. We take full responsibility for the condition of your walls and floors, treating the property itself with the same high level of care as the furniture being moved.
III. Professional Crew Qualifications
We don't use day laborers. Our team consists of vetted, trained movers in Toronto dedicated to the craft of moving.
9. Do you conduct background checks on your movers?
Get Movers Toronto ON mandates rigorous background checks for every employee to ensure the safety and security of your family and possessions. We only deploy trustworthy individuals who have passed our screening process, giving you confidence that the people entering your home are verified professionals with clean records.
10. What specific training do your crews receive?
Get Movers Toronto ON invests in extensive training modules covering safe lifting techniques, fragile item packing, and furniture assembly to minimize the risk of damage. We ensure our teams are proficient in maneuvering bulky items through the tight stairwells and elevators common in Toronto condos and Victorian homes before they ever lead a move.
11. Are your movers full-time employees or contract staff?
Get Movers Toronto ON relies on a dedicated team of full-time employees rather than temporary day laborers or gig workers. We maintain a consistent, accountable workforce that is familiar with our high standards of professionalism, ensuring that the crew arriving at your door works together seamlessly and efficiently.
12. What equipment will the crew bring to my move?
Get Movers Toronto ON equips every truck with heavy-duty moving blankets, dollies, shrink wrap, and specialized hoisting straps to handle any logistical challenge. We arrive fully prepared to disassemble furniture, protect delicate surfaces, and transport your belongings safely, regardless of weather conditions or access difficulties.
IV. Specialized Services & Reliability
From pianos to packing, and what happens if things go wrong. We cover the full spectrum of moving needs.
13. Do you handle specialty items like pianos or antiques?
Get Movers Toronto ON specializes in the delicate transport of pianos, heavy safes, and valuable antiques, utilizing specific equipment and techniques for these high-stakes items. We apply a modest additional fee for these specialty services to cover the extra manpower and technical expertise required to move them safely without damage.
14. Do you offer storage and packing services?
Get Movers Toronto ON provides secure, climate-controlled storage facilities and professional packing services to offer a complete, hands-off moving experience. We can supply all necessary packing materials and store your belongings for short-term or long-term durations, ensuring your items are safe and accessible whenever you are ready for delivery.
15. What is your process for handling disputes or complaints?
Get Movers Toronto ON maintains a dedicated customer service channel to address any concerns immediately, ensuring that disputes are resolved with fairness and transparency. We value our 5-star reputation and work tirelessly to rectify any issues, providing a clear path for feedback and resolution that prioritizes your satisfaction above all else.
Why Choose Get Movers Toronto ON?
We combine affordability with the security of a large-scale logistics provider.
Award Winning Service
Winner of the 2025 Consumer Choice Award for Best Moving Company in Toronto.
Proven Track Record
Over 2300 successful moves and 550+ 5-star reviews from local clients.
Guaranteed Protection
Full liability and cargo insurance with binding written estimates.